From Critic to Critical Thinker

As a business therapist, my job is to help untangle the complexity of human dynamics in the work world. In this attempt at sense-making, I sometimes stumble upon an insight or perspective that feeds into a societal norm or trend. Here is what I am noticing …

We are conflating the act of criticizing (ourselves and others), with the skill of critical thinking.

In a series of recent training sessions, I explored with my client the ways in which we use criticism of ourselves as a carrot and stick mechanism for self-improvement. In other words, in the name of personal growth, we beat ourselves up. In the name of feeling better about ourselves, we cast judgment onto others, allowing the faults we perceive of theirs to elevate the perception we have of ourselves. Being critical in this fashion is often shame-inducing, which generally ignites feelings of defensiveness. These acts of criticism ultimately drain our energy and deteriorate our relationships.

Most of us like to think we are critical thinkers, just like we all like to think we are good drivers! And yet, the constant media/information vortex in which we find ourselves diminishes our critical thinking skills. If you are going to have a story, data, report, or social media post influence your way of thinking, what you believe to be true, and decisions you make in your life, you’ll want to trust that the interpretation has gone through some rigor.

As a self-proclaimed word geek, I had to do a little etymological digging.  The word “critical” can mean:

1. Judging severely and finding fault.

2. Reflecting careful analysis and judgment.

3. A turning point; crucial or decisive.

4. Being in, or on the verge of, a state of crisis or emergency.

We are strengthening our capacity to be armchair critics (judging severely and finding fault), while losing our capacity to think critically (reflecting careful analysis). If we operate as if everything is critical (state of crisis), we are perpetuating an unhealthy sense of urgency and feeding drama. If, on the other hand, we practice an astute way of perceiving the world, we may bring a critical eye that illuminates a truer reality.

Critical thinking is the ability to analyze information objectively – weeding out the biases, the inaccuracies, questioning assumptions, and assessing the reliability of sources. Critical thinking isn’t about being constantly negative or critical of everything. It is not meant as a copout to naysay change or validate resistance and remain stuck in one’s views. It’s about having an open, inquisitive mind that values the discovery process. It is about arriving at your own carefully considered conclusions instead of taking information at face value – and being able to shift your thinking when presented with new compelling data. It’s a nimble state of mind that affords you better decision-making and problem-solving.

Thinking critically can also help you see waste in workflows and innovate for better results because you have trained your brain to productively challenge the status quo, sometimes with the simple question of, “Why …”? Why do we do it this way? Coupled with curiosity and enthusiasm, the critical thinker can inspire fresh ideas and collaborative efforts for continuous improvement.

 Demonstrating your capacity to think clearly and integrate facts builds your credibility. Here are a few questions you can explore to help you stay vigilant:

• Is this information complete and up to date?

• What evidence is being presented to support the argument?

• Whose voice is missing here?

• Is the source trustworthy?

• Are there sweeping generalizations or absolutes being made?

• Can you distinguish between opinions, beliefs, and hard data?

• Can you name your own biases on this topic?

• Are you attached to your version of the story?

• Are you invested in proving “them” wrong or in finding the truth?

• Are you seeking validation for what you already know?

• Is the argument emotionally charged?

While critical thinking emphasizes logical reasoning, it does not need to do so at the exclusion of emotional intelligence. In fact, high EQ is essential in checking ourselves! Strong emotions can be amazing fuel for action, and they can cloud one’s perspective, fueling a stubborn attachment to a certain way of thinking.

Organizational psychologist Adam Grant offers this advice on how to be a better critical thinker:

1.     Be 10% more skeptical of people you agree with – and 10% more charitable to people you disagree with

2.     Look for flaws in ideas you like – and strengths in arguments you dislike.

3.     Discount sources that always trumpet the same narrative- and learn from those that engage with competing ideas.

Embracing this mental acuity is an opportunity to move from being critical to elevating our intellect. Yet, it isn’t just about becoming smarter or more effective. It’s a way to engage in the kind of dialogue that invites a real exchange of ideas. In doing so, we prioritize our relationships, because in the spirit of critical thinking we ask good, open-ended questions and listen intently. In this vein, even when we disagree, we will have a deeper understanding of motivations and reasons, rather than righteous indignation.

The human side of business is often complex and messy, yet it is the heart and soul of our work. Let’s show our colleagues the care and respect they deserve, and that we want for ourselves. Collectively, we can change the tone of our personal and professional discourse.

We don’t have to be critical, to think critically.

Seeking to elevate your impact in 2025?

In preparation for the new year, you may have reflected on how you want to advance your organization, your team, or your own leadership effectiveness. The beginning of a new year is a natural time for fresh starts – and behavioral science research shows that the “fresh start effect” can bring momentum to our efforts.

This is the time of year we usually define goals, shape priorities, connect accountabilities to initiatives, and generally finalize game plans. Clarity of direction is a powerful element in a leader’s repertoire. How else can people follow you if they don’t understand where you are going? Articulating goals puts your expectations in motion. Yet, inspiring sustained effort beyond the new year launch will take more than a well-thought-out strategy.

Unlock your ability to communicate, and you unlock your potential to lead.

Whatever your hopes for 2025, your capacity to achieve them might lie in your ability to clearly and compellingly communicate.

Communication is more than directing your team on the organization’s direction and goals. It’s more than offering valuable feedback, or keeping people informed, or even listening to colleagues’ new ideas (although all of those are essential). Communicating is more than getting our message across, it’s about making a connection. Communications guru Vinh Giang says, “If you want to influence people, it is not just our words, it is in the generosity of energy we give people.”

We all have an “emotional wake” that ripples out from us. Leaders especially so, as they set the tone for the cultural norms. That doesn’t translate into being overly responsible for others, rather owning how we show up and the impact we can have. Likely, you are not fully aware of the impact you have on others. In fact, sometimes we unintentionally create the very opposite desired effect!

Cue mindful leadership.

Each new year I begin with a theme to set my intentions. This year’s word: agency. It’s the capacity to influence my own thoughts and behavior; exercising autonomy in the choices I make, the things I do, and how I go about life. It’s personal accountability in action. I’ve discovered it is easier to embrace a sense of agency when I practice mindfulness. Only then do I have the level of consciousness to be aware of my patterns and direct my energies to align with what I want to experience.

Mindful leadership has the potential to reduce workplace stress, find new ways to solve problems, improve collaboration, promote adaptability to change, and increase creative contribution.

Mindful leaders bring an awareness to their surroundings, a keen observation of dynamics; they notice moods and shifts in energy, and they can sense disengagement in the moment. They pick up on nuances of body language and find entry points to engage even the most reserved. They are skilled in the art of being present and paying attention.

Couple all that with caring, and you have a leader who knows how to connect and inspire! Now what you have to say has more importance because you have invested in creating an honest and open space of belonging.

But first, you will want to hone those observation skills to develop self-awareness. You will have more credibility if you are able to honestly assess your own strengths, weaknesses, and emotional triggers. Notice the emotions that arise when you are in a difficult conversation with a colleague. Do you shut down? Raise your voice? Make them wrong? Become more authoritarian? Push your opinion as the only right one? A mindful leader takes a moment to breathe, assess the situation, and respond thoughtfully instead of reacting emotionally.

If you become known as a leader who makes thoughtful, balanced decisions aligned with core values and long-term goals, you will bring a steadiness and trustworthiness to your organization. Mindfulness brings clarity, focus, and calmness.

New leaders - notice when you are spending too much time and energy proving yourself, advocating stubbornly for your position or defaulting to the power of your position rather than the strength of the relationship. Allow space in a conversation for the dialogue to be organic; a flow that relinquishes control of the outcome. You can still be passionate about the issues, while being clued into what is happening for others. Bringing an empathetic ear might bring the shift needed to reduce friction and find common ground. We all want and deserve to be seen and heard.

Your leadership responsibility is helping those around you achieve their highest potential. If you master the skills of noticing and being curious about the people in your sphere of influence, you will send a message that they matter. In doing so, you are inviting them to bring their full and best selves to the work at hand.

This level of engagement fosters the kind of meaningful conversations that meet people where they are, discovering their unique value and motivations. Your capacity to elevate your impact begins with the simple act of paying attention with the intent to connect and cultivate. The results will follow. May 2025 be a mindfully led, potential-unlocked, and agency-infused year!